steve's White Mountain Blog

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It's nice to be important but it's more important to be nice.

I was speaking with an agent the other day, and he made a comment about a new listing. He said " that listing should have been mine- I sold them the property" my response was too bad.

  Do you think you are entitled to a past clients listings?, Just because you're still in business doesn't mean you deserve loyalty and faithfulness from a client.

  Did you earn their business the first time around?, I have heard other agents-clients' thank them at the closing then had them call me soon after for help and advice, because they knew when the deal was over. I was the one to make it happen sometimes by sheer will and determination.

 Remember no one owns a customer, a client yes but not a customer,  No matter how busy I am when someone walks in my office they get my full attention even if It's just for directions, you never know what people will be remembered you for. But a lack of attention or appreciation will not be forgotten.

We are not entitled to our income we earn it, even if it's years before we see fruit from our efforts. So think of what we do as a process not a pay check, a journey not a destination, and a career not just a job.

 

Repeat clients are a testament to how well we are doing, if a past  buyer lists with someone else later you are doing something wrong.

  steve@alpinelakes.com

 

                       

                                                                                                                                                                              Your-White Mountain New Hampshire real Estate Expert

                    steve@alpinelakes.com toll free 800-926-5653 /cell 603-381-7898

                        MLS search and Realtor web site: www.alpinelakes.com

                         My outside Blog: www.steveswhitemountainblog.com

                    Lincoln NH &  Local interest site: www.localism.com/nh/lincoln

    Grafton County NH MLS search

Comment balloon 29 commentsSteve Loynd • November 07 2008 09:19AM
It's nice to be important but it's more important to be nice.
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