Here are some simple ways to be your client's hero, and be the first one they think of when referring new business. Lets face it we have the time to provide exceptional service.. without the nasty distraction of pending sales.
Are you handy with tools? Any one with a screw driver can change a lock set. My last closed sale-buyer asked me to "arrange for a locksmith", when I dropped off the new key ten minutes later you would have thought I created cold fusion.
Isn't it just as easy to get three estimates? When the job is beyond your personal capabilities, get multiple estimates. I gave a client 3 heating system repair quotes and my feed back on who when and where his interests would be best served by. I'm the go to guy for this client and his friends as well.
Couldn't you do it yourself faster and with more pride? There are times when delegation is required but many times your personal touch means as much to the recipient as the quality of the results. Spearhead the issue yourself, and show your client if it's important to them it's important to you.
Does PR. mean anything to you, your firm, or your clients? I wrote an editorial about a retiring businessman and got more calls of thanks than I ever got on my best ad copy. I had to pay for the space in the news paper but the good will was a bonanza.
Who would help an agent from another firm with a deal for no reward? This test is harder for the competitive but it will absolutely earn you street cred. I supplied a set of engineering plans that defined the as-built (building envelope) and approved flood maps which saved my competitor a sale..for nothing. I received the appreciation (of the buyer,seller,and agent) for this closed deal and the future comp (that we all need).
Good intentions aside, Action is required - so make your move and gain some traction for your efforts. Step up now and receive others appreciation, which leads to trust and also to the lucrative side of the reward column. Now is the time to plant the seeds of service and reep the rewards at harvest time.
steve@alpinelakes.com / 800-926-5653
Your New Hampshire White Mountain's Real Estate Broker ; search inventory www.alpinelakes.com
Your-White Mountain New Hampshire real Estate Expert
steve@alpinelakes.com toll free 800-926-5653 /cell 603-381-7898
MLS search and Realtor web site: www.alpinelakes.com
My outside Blog: www.steveswhitemountainblog.com
Lincoln NH & Local interest site: www.localism.com/nh/lincoln
Steve. If you ever move to Minnesota, I have a place for your shingle to hang. CS is so important. I have helped cleints move into their home when closing ran 5 hrs onger than it should have. I still have cleints form years back that call and ask who I would use in a situation.
It takes hundreds to give you a good name, but only one to tear it down!
Steve, it is amazing how with a little work (sometimes just pulling something out of a file) you can outshine the competition and make a lasting impression! Thanks.
Bill you are so right!, This is the best example all new agents should pay attetion to: Help a client and they will tell a friend, piss off a client and they will tell everyone they meet even if they don't know them. Thanks for the invite..for sure Steve
Laura, I am a firm believer in volunteering for the simple tasks because they always pay big dividends, for little effort. Thanks for your comment, Steve
Some of us make it easy for others to look great. Keep up the great work.
Hey Steve,
It is fun to give, then every now and then we get a nice 'thank you.' (but the fun is in the giving)
Terry, thanks, we can't loose our faith in our clients and the effort will keep clients from loosing faith in us.
Laurie, I don't want to advocate the giving is only done for the future reward but that is a nice secondary benefit. So give and get noticed is the theme here. Thanks for stopping by! Steve